Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
We will provide you with a refund on your SimpleDose order if:
- The SimpleDose pharmacist decides it is not appropriate to provide a treatment plan to you;
- You apply for your money back & this application is accepted;
- The medications ordered are no longer available; or
- An incorrect treatment plan or pricing error is identified.
If your refund is approved, it can take up to 14 days to be completed. Due to state & federal health regulations, general medicines and prescriptions including any preparation that is taken orally cannot be returned / reused. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed, and it is also possible that the product could be tampered with.
As such, unfortunately, we cannot provide refunds for prescription medication.
Our partner pharmacy follows a strict code of professional practice. It’s important to ensure that medicines that our customers receive have been produced and stored under strict conditions. As such, no returns are possible as we are unable to guarantee that medicines have been stored properly and have not been tampered with.
That being said, if your products have not yet shipped we will do our best to cancel your order before it is sent and, in this case, we may be able to issue a refund.